Network Operations Support

We are seeking a dedicated and experienced Network Operations Support Specialist to join our team.

The ideal candidate will have a strong background in managing Corporate WAN and Wireless networks, with a focus on delivering excellent support and maintaining high-quality network performance.

Key Responsibilities:

• Provide 3-7 years of experience in Network Operations Support, focusing on Corporate WAN and Wireless environments.
• Manage and troubleshoot complex multi-site voice and data LAN/WAN network solutions, primarily using Cisco products.
• Handle Level 2 and Level 3 support for network operations, ensuring timely resolution of incidents and service requests within defined SLAs.
• Perform daily network health checks, monitoring, and reporting using advanced diagnostic tools to identify and address potential issues proactively.
• Support major incident management, providing effective solutions for network-related issues.
• Configure, implement, install, and commission secure network environments, including routing, switching, and dynamic protocols.
• Ensure end-to-end secure network operations with expertise in technologies such as Access Control, Next-Generation Firewalls, Intrusion Prevention Systems, Encryption (IPSEC, SSL, PKI), and Proxy Services.
• Demonstrate flexibility in working hours to meet business requirements, including 24x7 shift patterns and occasional holiday coverage.

Essential Skills:

• Strong verbal and written communication skills in English.
• In-depth understanding of network infrastructure, advanced IP addressing, and routing/switching concepts.
• Proven ability to utilize advanced diagnostic tools for troubleshooting and problem resolution.
• Experience with security event information management systems and stateful firewall technologies.
• Demonstrable ability to manage and support secure network environments effectively.

Good to Have (Desirable):

• Experience with Netcool for alert configuration and monitoring.
• CCNP certification or equivalent.

If you are passionate about network operations and thrive in a dynamic environment where your expertise can make a difference, we would love to hear from you!

Location: CABA; AMBA