ServiceNow Business Analyst

Position Overview
We are seeking a skilled ServiceNow Business Analyst who possesses a 50/50 balance of platform technical knowledge and business acumen.
The successful candidate will play a crucial part in helping our customers explore the platform product lines and designing solutions that meet their specific business requirements.
Your responsibilities will include coordinating with product teams and ensuring a seamless customer experience.
 
Key Responsibilities
• Conduct workshops and meetings to gather requirements from stakeholders.
• Analyze and determine solutions in collaboration with solution architects and product management teams.
• Present solutions for ServiceNow modules to stakeholders based on feedback from the solution architect and product management team.
• Create design documents, user stories, and requirements tracker for ServiceNow modules.
• Prepare clear and concise user stories for ServiceNow modules based on the gathered requirements for the development team.
• Utilize strong business acumen and communication skills to effectively gather requirements by asking insightful questions and applying the "5 Whys" technique.
 
Qualifications
• Demonstrated experience as a Business Analyst, preferably in ServiceNow or similar platforms.
• Strong technical knowledge of the ServiceNow platform and its modules.
• Excellent understanding of business processes and ability to translate them into technical solutions.
• Proven ability to run workshops and meetings to gather requirements.
• Strong analytical and problem-solving skills.
• Exceptional written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Detail-oriented with excellent organizational skills.
• Strong business acumen and the ability to understand and address customer needs.