The Workday Talent Analyst works within the Workday Learning Management System (LMS) and is accountable for managing, maintaining, and continuously improving the technology infrastructure, workflows, and quality of the data that support our enterprise learning, performance, and talent management teams across the organization. Process, data, and systems governance, translating business and programmatic needs into system requirements, user experience, and user support are key aspects of this role.
What will be my duties and responsibilities in this job?
Workday Learning Management System (LMS) Administration & Support
- Categorize and manage daily inquiries/tickets received by the Talent Tech team
- Resolve employee queries and communicate outcomes within SLA’s
- Troubleshoot course completion issues and resolve course playback errors
Course & Learning Campaign Management
- Build and maintain courses, instructor led offerings, and virtual learning curriculums across our technology platforms
- Upload and test new content in the LMS & across supported devices
- Review & approve courses and/or deployments from LMS ‘Restricted Admins’
- Create and deploy learning campaigns for various business areas, including Risk & Compliance and Talent & Operations
Reporting & Audits
- Fulfil ad-hoc report requests for stakeholders and auditors
- Identify opportunities to improve existing, or create new reports, to meet the needs of our stakeholders
Stakeholder Management & Consultation
- Provide consultation for Learning Technology business requests
- Collaborate with M&A teams to integrate training for new acquisitions
- Train and support Learning Restricted Admins (LRAs) and Facilitators
Process Improvement & Documentation
- Identify opportunities for continuous improvement to Learning Technology processes, including use of AI & automation
Talent Management Systems and Support
- Support the operational execution of Performance Review and Goal Setting cycles, including system configuration, template management, reporting, and coordination with HR stakeholders to ensure timely and accurate delivery
- Manage the configuration and execution of Talent Calibration and Succession
- Planning processes in Workday, including event setup, security assignments, data updates, and stakeholder support
What are the requirements needed for this position?
- 2+ years’ experience within Workday, supporting performance management and talent processes, including configuration
- 2+ years working in a HR function supporting learning, with working knowledge and experience of Workday’s Learning Management System.
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
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