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Technical Support Engineer Remoto

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ID Oferta:

51257

Ubicación:

Remoto, Remoto 

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Modalidad de trabajo:

Full-time, Freelance, Remoto

Publicado:

23/12/2021
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Descripción de la Oferta:

We are seeking an advanced technical support agent for global customers.

Responsibilities

· Lead technical tasks with clients
· Develop and building the architecture and interfaces with our customers
· Install our software with the customer’s technology team
· Improve the quality of customer service - defining technical solutions for customers such as monitoring and load testing, automation, processes and more
· Manage and execute integration, deployment, and upgrading projects with clients
· Provide technical assistance to support and development teams on complex issues
· Ongoing learning and testing of new products and architectures at the forefront of technology
· Provide pre-sale and post-sale support such as providing pricing tools and
answering tenders
· Company-level professional technological know-how for the various customers and teams in the company
· Management of documents and databases in the fields of architecture, interfaces, installations, faults, etc. 
· Constant monitoring of production customers and working with the Product and Development teams to devise solutions.
· Support the product in areas such as setup, architecture, and database browser technologies, and database browser tech.

 

Requirements

· Extensive familiarity with Microsoft servers (DNS, AD, DHCP, IIS)
· Extensive familiarity with AWS environments
· Work with protocols and communication languages such as - FTP, TCP-IP, HTTP, XML, HTML, JSON, SOAP
· Familiar with system security & performance tools
· Experience in writing technical documents
· Experience in Windows Server IIS (and SSRS)
· Knowledge in SQL including servers and complex query writing.

Relationship Qualifications

· At least 3 years of experience working in Tier 3 Engineer
· Work experience with top companies in europe / international .
· Ability to work with and solve difficult technological solutions
· Strong communication and relationship skills
· Able to work under pressure and deadlines
· Full time, five days a week

Payment in U$S for relevant candidates.
Only CV in English will be considered !

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ChubbyWolf

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Atzmon 279, Israel
Remoto, Remoto, Remoto
Web: www.chubbywolf.com
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