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Application Support

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ID Oferta:

62125
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Modalidad de trabajo:

Full-time

Publicado:

06/06/2022
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Descripción del empleo:

En Charles Taylor nos encontramos en la búsqueda de profesionales con acreditada expriencia en Application Support con inglés Avanzado (excluyente)

Responsibilities:
  • Provide technical and business support for users of Citi Applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.
  • Develop and maintain technical support documentation.
  • Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
  • Perform same-day risk reconciliations.
  • Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
  • Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities and security issues, then communicate potential impacts and recommend solutions.
  • Act as a liaison, interfacing with internal technology groups and vendors.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolutions.
  • Develop and review application contingency plans to ensure “always on” availability to user
  • Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality
  • Keep learning! Continuously improve skills by staying up to date on the latest technologies.
  • Coach and mentor new or lower level analysts.
  • Occasional extended hours of support, Support during the weekends or support during the holidays on demands/needs based on the application or business activities
Qualifications:
  • 5 year of experience or more an Application Support role is highly desired
  • Primary skill Set needs to include 2 of the following skills : ECS (Open Shift) , Kibana, Oracle , Unix Shell Scripting
  • Secondary Skill Set : Bigdata (Arcadia, Impala) , Autosys scheduling, ServiceNow, SQL
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Effectively share information with other support team members and with other technology teams
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder.
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Inworx a Charles Taylor Insuretech Company

Inworx a Charles Taylor Insuretech Company


Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires, Argentina
Web: latam.ctinsuretech.com
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