Publicar Oferta Registrarme

Application Support


ID Oferta:


Modalidad de trabajo:




Descripción del empleo:

En Charles Taylor nos encontramos en la búsqueda de profesionales con acreditada expriencia en Application Support con inglés Avanzado (excluyente)

  • Provide technical and business support for users of Citi Applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.
  • Develop and maintain technical support documentation.
  • Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
  • Perform same-day risk reconciliations.
  • Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
  • Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities and security issues, then communicate potential impacts and recommend solutions.
  • Act as a liaison, interfacing with internal technology groups and vendors.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolutions.
  • Develop and review application contingency plans to ensure “always on” availability to user
  • Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality
  • Keep learning! Continuously improve skills by staying up to date on the latest technologies.
  • Coach and mentor new or lower level analysts.
  • Occasional extended hours of support, Support during the weekends or support during the holidays on demands/needs based on the application or business activities
  • 5 year of experience or more an Application Support role is highly desired
  • Primary skill Set needs to include 2 of the following skills : ECS (Open Shift) , Kibana, Oracle , Unix Shell Scripting
  • Secondary Skill Set : Bigdata (Arcadia, Impala) , Autosys scheduling, ServiceNow, SQL
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Effectively share information with other support team members and with other technology teams
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholder.
Se ofrecen interesantes condiciones de contratación
Trabajos Similares
Cambio Laboral IT Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
PROGRES S.A. Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
PROGRES S.A. Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
Inworx a Charles Taylor Insuretech Company

Inworx a Charles Taylor Insuretech Company

Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires, Argentina
Más ofertas