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Fraud detection Speicalist

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ID Oferta:

62193

Ubicación:

Remoto, Remoto 

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Modalidad de trabajo:

Full-time, Remoto

Publicado:

07/06/2022
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Descripción del empleo:

Your impact:

  • Achieve fraud loss goals while ensuring best in class Customer Experience.
  • Track and monitor transactions and activities that come through individual accounts, identify and trace any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the company or its customers.
  • Complaint handling, fraud alerts analysis, investigations and customer escalations.
  • Partner with Customer Support Team in order to enhance process and provide best in class service to customers and users from a Fraud Risk Management Perspective.
  • Interact with banks, other financial and payments companies and customers to validate information and to confirm or cancel transactions.
  • Interaction with other Financial Institutions in funds recovery process and overall collaboration.
  • Resolve customer issues within the scope of existing service level agreements.
  • Identify system and process improvements to prevent fraudulent activities.
  • Recommend anti-fraud processes for changing transaction patterns and trends.
  • Expect a fast-paced, fun production environment that includes continuous delivery, quality management, knowledge sharing, and collective ownership.

Who you are:

  • +2 years experience acting as Fraud Detection Analyst in Financial Services Fraud Operations or Fraud Recovery Teams.
  • +2 years of financial services fraud investigation experience preferred.
  • Excellent written and verbal communication skills.
  • Strong organization and prioritization skills.
  • Proven experience using Fraud Detection and Recovery (Chargeback) Tools & Process.
  • Must embrace change and thrive in an evolving department.
  • Passionate about identifying trends and opportunities to simplify, or standardize processes.
  • Strong problem solving and analytical skills.
  • Extreme attention to detail.
  • Ability to critically think and assess complex issues.
  • Ability to spot issues, address conflicts and escalate issues where appropriate.
  • Proficient Spanish and English.
Trabajos Similares
Novo IT Consulting Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
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Novo IT Consulting Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
Empresa
Mibucle

Mibucle

BUCARELLI 2072
Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires, Argentina
Web: https://www.mibucle.com
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