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Help Desk - Level 1 ( Advanced English Level)


ID Oferta:




Modalidad de trabajo:

Full-time, Híbrido



Descripción del empleo:

We are hiring a Level 1 Help Desk position.


Based in Irvine, California, SMS Datacenter is a leading provider of Managed Services, Colocation and Private Managed Cloud, as well as Software development and Professional Services. SMS has over 850 technology professionals.

As a Level 1 Help Desk you will be working under the strategic direction to meet company goals and maintain the best client satisfaction possible. Following company procedures and policies Level 1 Help Desk Technicians are expected to answer phone calls as they come in, monitor, complete tickets as they come through and follow the general direction given by the Team Lead or Leadership. Issues requiring a deeper scope of knowledge will be escalated to other internal company teams in accordance to company procedure. 

Technical Requirements:
· At Least 1-2 year(s) of computer help desk experience
· Solid foundation of troubleshooting techniques
· Knowledge of Windows and Mac deployment, security and networking
· Strong English language skills
· Self-Motivating tendencies
· Great organization & multitasking skills
· Confidence to take on new projects and learn new skills on the fly

Ability to demonstrate competency with the following:
· Ticketing systems and time keeping (Autotask PSA)
· Remote user support (splash top and Datto RMM)
· Experience with Active Directory user creation/password resets)
· Outlook & Webmail (Exchange and O365)
· Email filtering software (Proof point and Similar Services)
· Printer installations and Troubleshooting
· Virtual Environments (VMware Horizon/VCenter)
· Basic to Mid-Level Network troubleshooting
· Creative Problem Solving
· Communicating and escalating with team members

Related Experience and Qualifications:
· Any of the following A+ Certified, Network+, Microsoft Certification, VMware, etc….
· Associates or Bachelor’s Degree is a plus but not required

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