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Soporte de Aplicaciones Ssr.


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En Charles Taylor Insuretech nos encontramos en la búsqueda de profesionales con acreditada experiencia en Application Support con inglés Avanzado (excluyente)



  • Provide technical and business support for users of applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.
  • Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.
  • Develop and maintain technical support documentation.
  • Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.
  • Perform same-day risk reconciliations.
  • Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.
  • Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities and security issues, then communicate potential impacts and recommend solutions.
  • Act as a liaison, interfacing with internal technology groups and vendors.
  • Ensure storage and archiving procedures are in place and functioning correctly.
  • Formulate and define scope and objectives for complex application enhancements and problem resolutions.
  • Develop and review application contingency plans to ensure “always on” availability to user
  • Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality
  • Keep learning! Continuously improve skills by staying up to date on the latest technologies.
  • Coach and mentor new or lower level analysts.
  • Occasional extended hours of support, Support during the weekends or support during the holidays on demands/needs based on the application or business activities


Ofrecemos excelentes condiciones de contratacion.

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