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230BE| JR TECHNICAL SUPPORT SPECIALIST | BILINGUAL ENGLISH | HYBRID SCHEME | BUENOS AIRES-CABA

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ID Oferta:

68014

Categoría:

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Modalidad de trabajo:

Full-time

Publicado:

19/09/2022

Tipo de Trabajo:

Híbrido
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Descripción del empleo:

A major vehicle fleet company is looking for a junior technical support specialist Must have a problem solving attitude along with the ability to give clear technical instructions and be responsible for applying remote problem solving techniques to ensure customer care and service.

 

Responsibilities:

 

  • Maintain a detailed work log of all required system upgrades as well as the date of completion.
  • Attend in-person meetings to discuss, troubleshoot, and diagnose hardware issues.
  • Address user tickets regarding hardware, software, and networks.
  • Guide users through the installation of applications and computer peripherals, as well as provide assistance when needed.
  • Report customer feedback and potential product requests/updates.
  • Help management create training materials related to troubleshooting and computer usage.
  • Organize and file documentation related to warranties and instructional guides for computers hardware.

 

Qualifications:

 

  • Excellent English skills
  • 1+ year of proven work experience as a Help Desk Specialist, Help Desk Analyst or similar
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Experience in troubleshooting hardware and software issues related to drivers, firmware (BIOS),camera/microphones, Google Workspace products, RAM, etc.
  • Experience using a ticketing system, including tracking metrics (preferred).
  • Experience working with JumpCloud and Atlassian.
  • Working knowledge of office automation products and computer peripherals, such as printers and scanners. (among others).
  • Ability to prioritize and manage multiple milestones and projects efficiently.

 

Benefits:

 

  • Competitive salary
  • Opportunities for professional growth and development
  • Company-sponsored travel to the United States, including transportation, lodging, meals, etc.
  • Stock options for a rapidly growing company
  • Medical insurance
  • Paid time off
  • Excellent work environment

Those who meet the requested requirements can apply by sending us their CV, including the expected gross monthly salary.

 

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CONA IT HR SOLUTIONS

CONA IT HR SOLUTIONS

vuelta de obligado
Ciudad Autónoma de Buenos Aires, Buenos Aires, Argentina
Web: www.cona.com.ar
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