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Helpdesk Remoto Bilingue

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ID Oferta:

83048

Ubicación:

Remoto, Remoto 

Categoría:

Soporte Help Desk, Soporte Técnico

Sueldo Bruto:

A convenir ARS
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Modalidad de trabajo:

Full-time, Freelance

Publicado:

24/08/2023

Tipo de Trabajo:

Remoto
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Descripción del empleo:

IMPORTANTE: POR FAVOR INDICAR REMUNERACION PRETENDIDA. MUCHAS GRACIAS.

Turning Point is currently seeking a Helpdesk Technician to support our customers.
 
  • Key Responsibilities:

    Serve as the first line of contact providing tier 1/2 technical support customers via phone, and email.
  • Remote desktop support via remote capable tools such as LogMeIn
  • Provide support for desktops/laptops as it relates to new/upgraded installations, configurations and troubleshooting issues
  • Troubleshoot and resolve end-user hardware/software related tickets
  • Track end-user trouble-tickets in ticketing system and keeping tickets current with most recent updates
  • When necessary, escalate tickets to tier 3 and above
  • Provide quick resolution and outstanding customer services
  • Following up with end users to ensure their technical issues are resolved
  • Update relevant documents and documentations
  • Perform other duties assigned by System Admin and IT Manager
  • Software Support including installation and setup of the following:
  • Windows Operations Systems
  • Microsoft Office
  • Support for other Applications as requested
Qualifications:
  •  1-3 years of technical or helpdesk experience
  • Fluent English
  • Working knowledge of MS Office, MS Windows OS, and antivirus
  • Experience with mobile devices such as phones, Android, and iOS
  • Excellent communication and interpersonal skills with the ability to interact effectively with users at all levels
  • Basic TCP/IP Networking and Troubleshooting understanding.
  • Self-motivated
  • Demonstrated professionalism to maintain positive working relationships within the team and organization
  • Must be resourceful in dealing with challenging issues
  • Seeks to advance skills, abilities, and performance
Trabajos Similares
Soporte Técnico SR/SSR
INECO Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
Técnico Informático Soporte Nivel 1
Tec-Ser Vicente Lopez, Buenos Aires
Soporte de Infraestructura Nivel 2
SMS Sudamérica Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires
Empresa

Mauricio Bertoldo


Ciudad Autónoma de Buenos Aires (CABA), Buenos Aires, Argentina
Web:
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