Service Manager

Progres S.A. is looking to fill a Service Manager role in a multinational company.

The main objetive of this role is overseeing and optimazing the delivery of the IT services on the Americas region.

Qualifications:

• Proven and vast experience in IT Service Management.

• Strong understanding of ITIL framework, especially in the areas of Service Operations.

• Strong interpersonal skills. Able to communicate clear and concise in Crysis Situations.

• Have significant experience in at least two of the core Service Management areas – Incident,

Problem, Change and Configuration Management.

• Ability to lead cross-functional teams and drive process improvements.

• Certification in ITIL, Agile, or related areas is a major plus.

• Project Management experience may be considered an advantage.

• Fluent English

Excellent benefits are offered including health insurance, lunch card, internet, Friday flex,

Bonus and other nice ones.